17 January 2015, London.FxPro Group would like to take this opportunity to thank you for your patience following on from Thursday’s CHF market events, and to highlight our commitments to our clients.
- We honour our promises, negative balance protection continues to be enforced on all retail trading accounts. Our team has been working to manually correct any negative balances that remain on your trading platforms. This process should now be complete.
- Your funds remain protected and completely segregated from the capital FxPro uses to meet its collateral requirements.
- We also offer broker to broker transfers for those wishing to withdraw their funds from other brokers experiencing difficulties.
Thursday’s events were an upset for the entire industry, but one that we have responded to quickly and with composure. We intend to continue moving forward, providing you with better tools and services, even better prices and the most professional conditions in the industry.